Refund & Returns Policy

Every plan starts with a free 7-day trial, no card required. You can explore the product and decide if it is right for you before paying anything.

If you subscribe and change your mind, your first purchase is covered by a 14-day money-back guarantee. If you are not happy for any reason, contact us within 14 days of your first payment and we will refund it in full.

To request a refund, email info@splitflaptv.com from the email address on your account. We are happy to help troubleshoot first, most issues are quickly resolved, but the choice is yours.

You can cancel at any time. When you cancel, your subscription stays active until the end of the current billing period, and it will not renew after that. You keep access until the period you have paid for ends.

Cancelling stops future charges; it does not, by itself, refund the current period unless you are within the 14-day guarantee window on a first purchase.

Subscriptions renew automatically at the end of each billing period (monthly or annual, as you chose) until you cancel. We will always take payment using the method on file. You can manage or cancel your subscription from your account at any time.

Beyond the 14-day guarantee on a first purchase, payments for a current or past billing period are generally non-refundable, because the service was available to you during that time. If something has gone wrong on our side, contact us, we will always try to make it right.

Approved refunds are returned to your original payment method. It can take a few business days for the refund to appear, depending on your bank or card provider.

If you have any question about billing, cancellation or a refund, email info@splitflaptv.com and we will help.