Frequently Asked Questions

Split-Flap TV is committed to a 100% customer satisfaction. If you’re unsatisfied for any reason then feel free to claim a full refund on your purchase.

However the #1 reason for refund is some kind of misunderstanding. Therefore, we’d like you to first raise a support ticket to help us understand where you’re stuck. Most issues can be solved with a simple email and our prompt support ensures you’re never disappointed.

If you believe that you still need a refund, just write to us within 14 days of making the original purchase. This policy is applicable to first purchase and not renewals.

We created this communication tool to help you generate more profits in your business – so it’s always the relationship that matters to us more than the transaction.

Sure! When you log on to your account, you will find all the televisions to are assigned to your account. You can create a board with your personal messages and send that to all your screens. Or you can send individual text messages to the screens. Whatever you need. 

We simulate a real Split-Flap board and a Split-Flap module is basically a roll or sequence of characters that are showing. The characters that we support are:

• ABCDEFGHIJKLMNOPQRSTUVWXYZ
• 0123456789
• !~`@#%^&*()_+-=:”<>?,./;’[]|°

Special characters like À Á Â Æ Ç È É Õ Ñ are replaced by a corresponding base character like A E O N etc.

All other unsupported characters are shown as *

Yes, this service works worldwide. You only need a tablet or television, power, and internet.

The Split-Flap TV player app is designed to work on the Android Operating system. So you can use this on any Android driven smart TV like there are Android OS, Google TV and Android TV.

When you television is not using those operating systems, then you can always connect an Android TV stick like there are Google Chromecast and Amazon Fire TV Stick.

The content management system is a web application to manage and schedule your boards. That can be used on the Windows, Android and iOS as well as iPhone platform.

We try to help you as much as possible but you need a license per television or tablet. We also need funding for our development and support for you. Ask us for volume discount if you want to order multiple licenses.

Yes correct, the bigger the television, the bigger the characters are. But you are in control to specify how many lines and how many characters there are. But the characters on a 100” TV will be double the size of a 50” TV.

Yes it has. Via your control panel you can choose to have this clicking sound when it updates. A simple switch you have there to turn it on or off.

And next to this software-controlled option, you can still use your TV’s remote control to silence the sound, or to control the sound volume.

Yes, you can connect your board to any open JSON or XML URL and bind it to a specific column and row. And with a First Class subscription, you can even update this every second! Contact us for more information.

Sure we have that so that you can update everything via scripting and automation. Contact us for more information.

We can help. We can even build a custom function for you, with a sort of own shortcode that you can use to insert data from another service or system. Contact us for more information.